At Packoala, we care about both the planet and your satisfaction. Below are our return and exchange conditions for compostable bag products:

1. Return & Exchange Period

You may request a return or exchange within 2 days of receiving your order.

2. Accepted Conditions

• The product must be unused and in its original, unopened packaging.

• Opened or damaged items are not eligible for return or exchange.

3. Shipping Costs

• For orders up to 750 TL / 25 USD / 23 EUR, return/exchange shipping costs are the responsibility of the customer.

• For orders above these amounts, shipping costs are covered by Packoala.

4. How to Request a Return or Exchange

Send an email to support@packoala.com with your order number and reason for return or exchange. We’ll provide you with the shipping instructions.

5. Refunds

Once we receive and inspect your returned item, eligible refunds will be processed to your original payment method within 7 business days.

6. Returns Not Accepted If:

• The product is opened or used

• The return request is made after the 2-day window

• Required information is missing in the request

Thank you for choosing a sustainable shopping experience with Packoala!