As Packoala, we aim to deliver our nature-friendly products produced in Turkey to you in the fastest and safest way. You can find detailed information about our cargo process in Turkey below.

1. Shipping Time and Processing Process

• Order Processing Time: Your orders are prepared and delivered to the cargo within 1-2 business days after payment confirmation.

• Estimated Delivery Time:

• Within Istanbul: 1-3 business days

• Turkey-wide: 2-5 business days

• Delivery time may vary during campaign periods and public holidays.

2. Shipping Fees (within Turkey)

• Shipping is FREE for purchases of 1500 TL and above.

• There is no payment option at the door.

3. Cargo Tracking

• When your order is shipped, you will be sent an e-mail or SMS with a shipping tracking number.

• You can track the status of your cargo [Packoala order tracking page] or through the relevant cargo company.

4. Damaged or Missing Products

• When your order reaches you, check your package before receiving it.

• For damaged or missing products in the cargo, please contact us within 48 hours after delivery.

• You can request a quick solution from our support team by sharing photos of damaged products and your order number.

5. Cargo Companies

• We ship with reliable cargo companies with which we have contracted in orders within Turkey. The company to which your order was sent will be specified in the order confirmation e-mail.

Important Note: The delivery times stated here may vary depending on the operational density of the 3rd party courier and extraordinary circumstances. Packoala is not responsible for delays caused by cargo companies while doing his best to deliver orders to cargo on time.

For more information, you can contact us via [our contact page].

Thank you!

Packoala Team